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Refund Policy
100% money-back guarantee and step-by-step refund claim procedure.
At AppBanana (appbanana.io), we stand by our work. If your native Android application is rejected by Google Play for production access after we have successfully fulfilled our closed testing service, you are entitled to a 100% full refund of your purchase.
AppBanana offers a 100% money-back guarantee. If your Android app is rejected by Google Play after we have successfully fulfilled our 14-day closed testing track, you receive a full refund — provided the claim process below is followed.
Mandatory Eligibility Checklist
- 1Native Android App: App must be a standard native or hybrid application (non-TWA, non-PWA).
- 2Official Google Rejection Email: Forward the unaltered rejection notice for production access to refunds@appbanana.io.
- 37-Day Claim Window:The refund claim must be submitted within 7 calendar days of Google's email.
1. Service Scope & Fulfillment
AppBanana coordinates real human Android developers who download, install, and actively test your app on physical devices for 14 continuous days to satisfy Google Play's closed testing requirement.
The testing service is considered delivered once testers are active on your track for the agreed duration. Because we manually onboard testers via WhatsApp and process payments securely via Razorpay, every client receives direct human support.
2. Eligibility Criteria & Exclusions
We believe in complete policy transparency. Review when our 100% money-back guarantee applies and situations where the guarantee is voided:
When You Are Covered
You are fully eligible for a 100% refund of your purchase under these conditions:
Google Production Rejection
Google Play rejected your production access application after we fulfilled the 12 tester / 14-day testing requirement for your native or hybrid Android app.
Onboarding Delay Beyond 24 Hours
AppBanana failed to onboard testers to your track within 24 hours of receiving your valid closed testing invite link.
Tester Deficit Unresolved
Fewer testers than agreed upon joined your track and our support team could not remedy the deficit within the service window.
Followed Claim Workflow
You completed the full 14 days, used our questionnaire templates, and submitted your claim within 7 days of Google's notice.
When Refunds Are Voided
The guarantee is voided in these situations as they are outside our control:
Premature Production Application
You applied for production access before the full 14-day testing period was completed in Play Console.
Custom Questionnaire Answers
You did not use AppBanana's provided answer templates and wrote conflicting custom responses on Google's questionnaire.
Play Console Track Misconfiguration
Your closed testing track was configured incorrectly and setup instructions were not followed.
Non-Testing Policy Violations
Your app was removed or suspended for policy violations unrelated to testing (e.g. copyright, malware, deceptive behavior).
TWA or PWA Web Apps
Your app is a Trusted Web Activity (TWA) or Progressive Web App (PWA), which are excluded from the refund guarantee.
Late Claims (> 7 Days)
The claim was submitted more than 7 days after Google issued the rejection notice.
3. How to Claim Your Refund
If your production access request was rejected by Google Play after completing our 14-day testing run, follow the 5-step claim sequence below:
4. Claim Review & Processing Times
Once you submit your claim to refunds@appbanana.io with the original Google rejection email:
- 48-Hour Claim Audit: Our support team will audit your testing track logs, active tester counts, questionnaire responses, app architecture, and rejection dates within 48 hours once all reasonably required claim information and verification evidence have been received to confirm eligibility.
- Razorpay Payout (5–7 Business Days): Approved refunds are credited directly back to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days with zero deduction fees.
Claim Verification & Supporting Evidence
Before approving a refund, AppBanana may review and verify the circumstances surrounding the Google Play production-access rejection to determine whether the claim satisfies the eligibility requirements of this Refund Policy and whether the rejection may have resulted from circumstances outside AppBanana's control. A refund is not automatically issued merely because a customer reports that Google Play rejected their production access.
As part of this review, we may reasonably request supporting information or evidence necessary to determine the cause and circumstances of the rejection. This evidence may include, but is not limited to:
- The original, unaltered Google Play rejection email.
- Relevant Google Play Console screenshots or records.
- Closed testing track information and tester activity.
- Production-access application details.
- Questionnaire answers submitted to Google.
- Relevant app and testing configuration information.
Where the information provided is insufficient to determine eligibility, we may reasonably request temporary Google Play Console access with sufficient permissions, such as Manager access or another appropriate permission level, solely for the purpose of reviewing information relevant to the refund claim.
Console Access & Security Safeguards:AppBanana will never request your Google account password, Google password, two-factor authentication (2FA) codes, recovery codes, or any other login credentials. Any Console access must be granted solely through Google Play Console's official user/permission invitation system. Any Play Console access requested for verification will be strictly limited to what is reasonably necessary for investigating the claim and will no longer be required once the review has been completed.
Refunds are processed and issued only after AppBanana completes its claim review and confirms that the claim meets the eligibility requirements under this Refund Policy. If reasonably requested information or access necessary to verify eligibility is not provided, the claim may remain pending until sufficient information is received. Where AppBanana is unable to verify eligibility because the claimant fails or refuses to provide reasonably necessary verification information, the claim may be denied.
5. Important Compliance Notice
Our refund guarantee applies only when the AppBanana process is followed end-to-end — from initial closed track setup instructions to utilizing our questionnaire answer templates to submitting the claim within the 7-day window. Deviating from the process voids the guarantee.
6. Need Assistance?
If you have questions regarding a refund claim or testing track review, contact our support specialists directly at refunds@appbanana.io or message our 24/7 WhatsApp support line.
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